The Customer Care Call Center can provide a copy of your itemized statement and answer questions regarding your hospital bill. A representative can be reached by calling 1-866-904-6871 Monday through Friday, 8:30 am – 8 pm EST.
If you have Health Insurance
We will ask to copy your insurance identification card to ensure our records are accurate and up to date. You will be asked to assign benefits from the insurance company directly to the hospital.
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures, charges, and any patient responsibility.
If you are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan, and their services may not be covered.
If you are covered by Medicaid
We will copy your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless it is medically necessary.
If you have no Insurance
A representative from the Financial Counselor's office will discuss financial arrangements with you. If necessary, a Medicaid Eligibility Program representative will be available to assist you in applying for Medicaid or other government assistance programs.
Your hospital bill
The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services which include items your physician orders for you such as X-rays, laboratory tests, or other ancillary services.
If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting tests results while your were a patient. Pathologists, radiologists, cardiologists, emergency room physicians, and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.